AI-Powered On-Premise Contact Center Solution, Built for The MENA
CXMfast is your full-stack Arabic+English AI-driven contact center solution, built for modern, omni-channel support (inbound, outbound, whatsapp, email, chat, social media)
Deploy it on-premise or hosted on any cloud of your choosing
AI-Powered Customer Service, Built for MENA SMEs
CXMFAST is your full-stack Arabic+English contact center built for modern, omnichannel support.
Deploy it on cloud or on-prem, connect WhatsApp, chat, voice, and email, and automate your customer interactions with intelligent routing and AI assistants.
Why CXMfast?
MENA businesses are losing customers to slow response times and disconnected systems.
CXMfast fixes that with:
Bilingual Support
Arabic + English NLP out of the box
Omnichannel Access
Voice, WhatsApp, Chat, Email, Instagram
Flexible Deployment
On-premise, Cloud, hosted or Hyprid
No-Code Flow Builder
Build call/ chat flows fast
Remote-Ready Agents
Web-based + mobile access
Enterprise-Grade
Features
Without enterprise price or complexity
Who It’s For
B2C Brands
(eCom, fintech, health, retail) with high inbound / outbound
SMEs needing CX automation
without enterprise overhead
CX heads
who want local language, local hosting, and local support
Tech teams
that want full control without heavy integration costs
Security & Compliance
Role-Based Access Control
Audit Logs & Permissions
Compatible with regional data laws (SAMA, NCA, DIFC)
Secure browser access for hybrid teams
Deployment Options
Cloud
On-Premise
Hybrid
Transform your Contact Center - Migrate to the Cloud at Your Base
Core Capabilities
1. Omnichannel Engagement
WhatsApp, Chat, Voice, Email, Facebook, Instagram all in one agent workspace.
2. Campaign Automation
Run outbound campaigns (SMS, voice, WhatsApp) using preview, progressive, or predictive dialing.
3. Web-Based Agent Desktop
Agents can work from anywhere with a built-in softphone, interaction history, and CRM data in one tab. .
4. Built-In SIP Telephony
No extra PBX needed. High-quality audio, full call control, scalable instantly.
5. Customizable Dashboards & Reports
Live performance metrics by channel, team, SLA, or queue. Export anytime.
6. Supervisor Control
Real-time agent monitoring, live whisper, call barge, and workload re-routing.
Core Capabilities
1. Omnichannel Engagement
WhatsApp, Chat, Voice, Email, Facebook, Instagram all in one agent workspace.
2. Campaign Automation
Run outbound campaigns (SMS, voice, WhatsApp) using preview, progressive, or predictive dialing. .
RESPONSIVE MOBILE DESIGN
3. Web-Based Agent Desktop
Agents can work from anywhere with a built-in softphone, interaction history, and CRM data in one tab. .
4. Built-In SIP Telephony
No extra PBX needed. High-quality audio, full call control, scalable instantly.
5. Customizable Dashboards & Reports
Live performance metrics by channel, team, SLA, or queue. Export anytime.
6. Supervisor Control
Real-time agent monitoring, live whisper, call barge, and workload re-routing.
ADDITIONAL CAPABILITIES
7. AI Assistant (Arabic + English)
Handle FAQs, appointments, and transactions with a smart, multi-language virtual agent.
8. Quality & Compliance Tools
Monitor, record, coach, barge-in, and evaluate with full dashboards and reports.
9. Intelligent Routing
Smart routing by intent, profile, or priority. Route to best-fit agent, not random queues.
10. Integration-Ready
Connect to CRMs, e-commerce platforms, and core systems via open APIs.
Outcomes You Can Expect
Reduce agent workload by
30–50%
Scale support 24/7 without hiring
more agents
Build CX systems that grow
with you
Cut handling times and
training costs
Boost CSAT and
first-contact resolution
Simplifed License Model
Seat-Based & Agent-Based License on-premise, hosted, cloud, hyprid
Voice (license)
Inbound Voice + Dialer + Recording + QM
Inbound Voice
SIP PBX
Intelligent IVR
Skill-based routing
Intelligent Routing
TTS (Text to Speech) - Multi-lingual
AI Voice Conversational Bot Multi-lingual (Arabic, English..etc)
Preview/Predictive Dialer
Outbound campaign
Native inbound/outbound blending
Customizable Dashboards
Reporting (real-time and historical)
Modern Unified Agent Desktop
Call Recording
Quality Management
Supervisor Control
Powerful business workflow management
CRM Integrations
Optimized hardware
Full High-Availability
API
Premium support
Advanced (licenses)
Voice + Chat + Email + Whatsapp + Social
Everything in Voice package ++
Native Omni-channel
Email communication
2-Way SMS
Whatsapp
Instagram and Facebook DM
Unified Routing
Unified Agent Desktop
Unified Reporting
Multi-model WorkFlow Automation
Conversation Management
Unified Reporting & Dashboard
AI LLM Chatbot Multi-lingual (Arabic, English..etc)
AI Chatbot Whatsapp, FB, IG, web
multichannel outbound
premium support
Sample Use Cases
WhatsApp Booking Bot
Book appointments and answer FAQs
via WhatsApp 24/7
Omni-Channel CC
Handle call, chat, email, DMs with seamless experience &
Collections Workflow
Automate payment reminders
via SMS + bot
CX Dashboard
Real-time SLA tracking
for managers
Arabic Complaint Flow
Fully automated complaint
escalation in Arabic
Why Choose CXMfast Over Generic Chatbots?
Feature
CXMfast
Others
Arabic NLP
Native Processing
Basic Translation
On-Prem Hosting
Fully Supported
Cloud-only
Contact Center Suite
Full Platform
Fragmented tools
AI + Human Orchestration
Unified System
No logic layer
Built for MENA
100% Optimized
Global-first
Ready to Transform Your CX?
Let us show you what CXMfast can do for your support, sales, or service team.
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