AI-Powered On-Premise Contact Center Solution, Built for The MENA
CXMFAST is your full-stack Arabic+English contact center built for modern, omni-channel support.
Deploy it on-premise, hosted or cloud connect SIP Voice, IVR, chat, email, and whatsapp, inbound and outbound dialer & automate your customer interactions with intelligent routing and AI conversational assistants.
AI-Powered Customer Service, Built for MENA SMEs
CXMFAST is your full-stack Arabic+English contact center built for modern, omnichannel support.
Deploy it on cloud or on-prem, connect WhatsApp, chat, voice, and email, and automate your customer interactions with intelligent routing and AI assistants.
Why CXMFast?
MENA businesses are losing customers to slow response times and disconnected systems.
CXMFAST fixes that with:
Bilingual Support
Arabic + English NLP out of the box
Omnichannel Access
Voice, WhatsApp, Chat, Email, Instagram
Flexible Deployment
Cloud-hosted or on-premise
No-Code Flow Builder
Build call/ chat flows fast
Remote-Ready Agents
Web-based + mobile access
Enterprise-Grade
Features
Without enterprise price or complexity
Who It’s For
B2C Brands
(eCom, fintech, health, retail) with high inbound
SMEs needing CX automation
without enterprise overhead
CX heads
who want local language, local hosting, and local support
Tech teams
that want full control without heavy integration costs
Security & Compliance
Role-Based Access Control
Audit Logs & Permissions
Compatible with regional data laws (SAMA, NCA, DIFC)
Secure browser access for hybrid teams
Deployment Options
Cloud
On-Premise
Hybrid
Fastest launch For regulated industries Use our cloud + store your data locally
Core Capabilities
1. Omnichannel Engagement
WhatsApp, Chat, Voice, Email, Facebook, Instagram all in one agent workspace.
2. Campaign Automation
Run outbound campaigns (SMS, voice, WhatsApp) using preview, progressive, or predictive dialing.
3. Web-Based Agent Desktop
Agents can work from anywhere with a built-in softphone, interaction history, and CRM data in one tab. .
4. Built-In SIP Telephony
No extra PBX needed. High-quality audio, full call control, scalable instantly.
5. Customizable Dashboards & Reports
Live performance metrics by channel, team, SLA, or queue. Export anytime.
6. Supervisor Control
Real-time agent monitoring, live whisper, call barge, and workload re-routing.
Core Capabilities
1. Omnichannel Engagement
WhatsApp, Chat, Voice, Email, Facebook, Instagram all in one agent workspace.
2. Campaign Automation
Run outbound campaigns (SMS, voice, WhatsApp) using preview, progressive, or predictive dialing. .
RESPONSIVE MOBILE DESIGN
3. Web-Based Agent Desktop
Agents can work from anywhere with a built-in softphone, interaction history, and CRM data in one tab. .
4. Built-In SIP Telephony
No extra PBX needed. High-quality audio, full call control, scalable instantly.
5. Customizable Dashboards & Reports
Live performance metrics by channel, team, SLA, or queue. Export anytime.
6. Supervisor Control
Real-time agent monitoring, live whisper, call barge, and workload re-routing.
ADDITIONAL CAPABILITIES
7. AI Assistant (Arabic + English)
Handle FAQs, appointments, and transactions with a smart, multi-language virtual agent.
8. Quality & Compliance Tools
Monitor, record, coach, barge-in, and evaluate with full dashboards and reports.
9. Intelligent Routing
Smart routing by intent, profile, or priority. Route to best-fit agent, not random queues.
10. Integration-Ready
Connect to CRMs, e-commerce platforms, and core systems via open APIs.
Outcomes You Can Expect
Reduce agent workload by
30–50%
Scale support 24/7 without hiring more agents
Build CX systems that grow
with you
Cut handling times and
training costs
Boost CSAT and
first-contact resolution
Choose Your Package
Scale at your own pace
Starter
$99/mo
$990/Year
Unlimited Campaigns
Unlimited Sales Funnel
Unlimited Survey and forms
Unlimited Email List
Unlimited Domains
Unlimited Contacts
Unlimited Courses & Membership
CRM & Pipeline Management
Email Marketing
2-Way SMS Marketing
Whatsapp Marketing
Booking & Appointment
Community Management
Multi-model WorkFlow Automation
Conversation Management
Social Media Management
Website Builder & E-Com Store
Meta and Google Ads Manager
Reporting & Dashboard
AI Chatbot: Multi-lingual support
AI Chatbot Multi-lingual Sales
AI Chatbot Whatsapp, FB, IG, web
3 Users
Scale
$199/mo
$1990/Year
Unlimited Campaigns
Unlimited Sales Funnel
Unlimited Survey and forms
Unlimited Email List
Unlimited Domains
Unlimited Contacts
Unlimited Courses & Membership
CRM & Pipeline Management
Email Marketing
2-Way SMS Marketing
Whatsapp Marketing
Booking & Appointment
Community Management
Multi-model WorkFlow Automation
Conversation Management
Social Media Management
Website Builder & E-Com Store
Meta and Google Ads Manager
Reporting & Dashboard
AI Chatbot: Multi-lingual support
AI Chatbot Multi-lingual Sales
AI Chatbot Whatsapp, FB, IG, web
3 Users
Sample Use Cases
WhatsApp Booking Bot
Book appointments and answer FAQs
via WhatsApp 24/7
Voice + Chat Hybrid Agent
Handle call and live chat queues
from one screen
Collections Workflow
Automate payment reminders
via SMS + bot
CX Dashboard
Real-time SLA tracking
for managers
Arabic Complaint Flow
Fully automated complaint
escalation in Arabic
Why Choose CXMFAST Over Generic Chatbots?
Feature
CXMFAST
Others
Arabic NLP
Native Processing
Basic Translation
On-Prem Hosting
Optional
Cloud-only
Contact Center Suite
Full Platform
Fragmented tools
AI + Human Orchestration
Unified System
No logic layer
Built for MENA
100% Optimized
Global-first
Ready to Transform Your CX?
Let us show you what CXMFAST can do for your support, sales, or service team.
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